IT Support
Hands-on experience supporting users, Windows devices, Microsoft 365, accounts, hardware, remote tools, and business systems.
About Me
Real IT experience while building cybersecurity skills.
I’m currently working in IT support while earning my BSIT degree with a focus in Cybersecurity and Forensics. My background includes troubleshooting users, systems, accounts, Microsoft 365, hardware, remote access issues, and production technology. I’m continuing to build my technical foundation through school, work experience, hands-on projects, and home lab practice.
Cybersecurity Student
Studying Cybersecurity and Forensics while building a stronger foundation in networking, systems, security concepts, and risk awareness.
Project Builder
Building web projects, class assignments, and technical labs to strengthen problem-solving, documentation, and real-world technical skills.
Technical Skills
Tools and technologies I’m building experience with.
My skills come from a mix of real IT support work, college coursework, self-study, and hands-on technical projects.
IT Support
Windows Support
Remote Support
Ticketing
User Accounts
Hardware
Printers
Troubleshooting
Microsoft / Identity
Microsoft 365
Outlook
Active Directory
Intune
MFA
Permissions
Account Access
Networking / Systems
DNS
DHCP
TCP/IP
VMware
vSphere
Windows Systems
Production Systems
Web / Programming
HTML
CSS
JavaScript
React
Firebase
GitHub
Responsive Design
Cybersecurity Learning
Security Basics
Cyber Ethics
Account Security
Access Control
Networking
Risk Awareness
Safe Testing
Currently Improving
PowerShell
Cloud Admin
Network+
Security+
Home Lab
Documentation
Security Tools
Real-World Experience
Enterprise IT support experience.
My current IT role gives me hands-on experience supporting users, systems, devices, access issues, Microsoft tools, and production technology in a real business environment.
Senior Specialist, IT Support
Great Lakes Cheese
I support day-to-day IT issues including user accounts, Microsoft 365, Outlook, Windows devices, remote troubleshooting, hardware problems, access issues, documentation, ticketing, and production-related technology.
Active Directory
Microsoft 365
Intune
Outlook
VMware / vSphere
Remote Support
Windows Administration
Hardware Troubleshooting
Network Troubleshooting
Production Systems
Documentation
Ticketing Systems
Projects & Labs
Hands-on projects I’ve built while learning.
These projects show my progress with web development, problem-solving, user input, technical documentation, security-focused ideas, and real practice.
Portfolio Website
A professional portfolio built with HTML and CSS to showcase my IT background, school progress, technical projects, and cybersecurity goals.
HTML
CSS
GitHub Pages
Responsive Design
Bill Tracker Web App
A personal finance tracker with login, income and bill forms, monthly calendar view, and real-time summaries using React and Firebase.
React
Firebase
JavaScript
Authentication
Password Manager
A password-focused class project built while learning JavaScript, user input, and basic security-focused application ideas.
HTML
CSS
JavaScript
Security Practice
Home Lab
Building hands-on IT and cybersecurity practice.
I’m building a home lab to keep improving my skills with systems, networking, administration, virtualization, and cybersecurity fundamentals outside of class and work.
Systems
Practicing with Windows systems, virtual machines, user accounts, permissions, and basic administration.
Networking
Working on IP addressing, DNS, DHCP, troubleshooting, network basics, and how systems communicate.
Security Practice
Learning account security, access control, documentation, security tools, and safe cybersecurity testing habits.
Education
Kent State University
Bachelor of Science in Information Technology
Cybersecurity and Forensics Concentration
3.958 GPA
Dean’s List
49 credits earned
BSIT Student
Relevant Coursework
Cyber Ethics in IT
Intro to Website Technology
Network Setup and Configuration
Intro to OS and Networking Tech
Computer Assembly and Configuration
Visual Basic Programming
Survey of Information Technology
Workgroup Productivity Software
Certifications
Certification goals.
I’m building toward industry certifications that support my IT foundation, networking knowledge, and cybersecurity career path.
CompTIA A+
Planned
CompTIA Network+
In Progress
CompTIA Security+
Planned
Cisco CCNA
Future Goal
Contact
Let’s connect.
I’m currently building my IT and cybersecurity portfolio while working toward my BSIT degree. I’m open to IT support, systems, and cybersecurity growth opportunities.